Returns & Exchanges
Changed your mind? No problem.
We know that online shopping doesn’t always go as expected. If for any reason you are not satisfied with your purchase, we offer a simple and convenient return process.
Return Instructions
Return request: You must notify us of your decision to return a product within 14 days of receiving it. You can do this by emailing us at info@suppelements.com or by using our contact form on the website.
Prepare for return: The item must be returned in its original packaging, including all documentation and accessories. Please ensure the item is properly packed to avoid damage during transport.
Gift returns: If the item was a gift, it must be returned together with the main product.
Conditions for Returning Non-Defective Products
The item must be in original condition and show no signs of use.
It must be returned in the original packaging.
A proof of purchase (invoice or receipt) must be included.
Return shipping costs are the responsibility of the customer.
Returns & Exchanges for Defective or Incorrect Products
The item must be in original condition and unused.
It must include the original packaging.
A proof of purchase is required.
The return shipping costs will be covered.
Returns
Method: Once we receive your return and confirm that it meets all conditions, we will initiate the refund process.
Refund time: Refunds will be issued within 14 business days of receiving the returned item.
Refund method: For orders paid via cash on delivery or online payment, please provide your 26-digit bank account number so we can transfer your refund.
Exchanges
We understand that sometimes an exchange is needed. Our online store supports exchanges under the following conditions:
Valid reasons for exchange:
Wrong item received: If the product does not match your order, we’ll exchange it at no extra cost.
Customer error: If you chose the wrong product and want to exchange it, you may do so if the product is unused and in its original packaging.
Defective product: If you receive a defective item, we’ll replace it free of charge.
Exchange terms:
The item must be in unused, original condition.
It must be returned in the original packaging.
A proof of purchase is required.
Shipping costs for exchanges are the responsibility of the customer unless it was our error.
How to request an exchange:
Please contact us using the contact form on our website. Include your order number and reason for exchange. We’ll respond promptly to process your request.
Contact & Return Address
For all return or exchange inquiries, please contact:
📧 Email: info@suppelements.com